Costco Pet Insurance Review 2024 (Official)

Pawlicy Advisor
Reviewed by Kari Steere, Licensed Insurance Producer
Updated Jun 27, 2024 | 12 min read
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1,926 Consumer Reviews

Trustpilot, March 2024

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& Illness

Plans Offered

routine care available




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Why You Can Trust Us

Unlike other platforms, Pawlicy Advisor provides objective, unbiased, data-driven advice. We also offer personalized plan recommendations based on breed-specific attributes and total cost predictions for the lifetime of your pet. See your recommended plan.


Lowest Cost For Dogs

$1.50/day ($45/month)

Lowest Cost For Cats

$1.50/day ($45/month)

Enrollment Fee


Coverage Options

Annual Deductible:

$100, $250, $500, or $750

Reimbursement Rate:

70%, 80%, 90%, or 100%

Annual Coverage Limit:

$5,000, $10,000, or unlimited

Waiting Periods


1-3 days (varies by state)


14 days


0 days

Filing a Claim

File Claims 

online account, mobile app, fax, mail, or email

Claim Expiration 

within 90 days of the date of service

Average Claim Reimbursement 

10 days

Costco is a global retailer and members-only wholesale company with warehouse club operations in eight countries. In 2021, the superstore introduced Costco Pet Insurance, a white-labeled product underwritten by Independence American Insurance Company (IAIC) and administered by Figo.

Costco members can enjoy exclusive pet insurance discounts, with 15% off premium rates for Gold Star and Business Members. Executive members can also have Figo’s $15 enrollment fee waived.


  • Customizable policy terms
  • Option for unlimited annual payouts
  • No lifetime limit on claim reimbursements
  • Average time to pay claims is faster than some competitors
  • Covers a wide range of treatment options
  • Includes access to Figo Pet Cloud
  • 15% discount for Costco Gold and Business members


  • No accident-only coverage option
  • Can't pay the vet directly
  • Doesn’t cover some conditions that other plans do


Costco Pet Insurance is available in three different tiers through Figo: Popular, Higher Coverage, and Value Plus. However, you aren’t restricted to one of Figo’s pre-made insurance packages; you can customize your pet’s annual coverage, deductible, and reimbursement rate as you see fit.

What's Covered

  • Accidents and illnesses
  • Breed-specific conditions
  • Congenital conditions
  • Chronic conditions
  • Orthopedic conditions
  • Cancer
  • Diagnostic exam fees
  • Prescription medications and diets for covered conditions
  • Alternative therapies
  • Holistic care
  • Dental injuries
  • Prescription medication
  • Behavioral modification (up to $500 per policy term)
  • Euthanasia & end-of-life care

Optional Add-On: Routine Care

What's Not Covered

  • Therapeutic diets
  • Obedience training
  • Lost pet advertising and reward
  • Canceled vacation fee reimbursement
  • Boarding fees due to owner hospitalization
  • Microchipping
  • Grooming
  • Breeding and whelping costs
  • Fecal exams (available with wellness plan)
  • Cosmetic or elective procedures
  • Bilateral conditions

Waiting Periods

When you sign up for pet insurance, there is a mandatory waiting period before your coverage becomes effective and you become eligible for claim reimbursement. These waiting periods vary by insurance provider.

The timeframe for Costco Pet Insurance waiting periods depends on the type of incident you need coverage for:

  • Accidents: 1-3 days
  • Illnesses: 14 days
  • Orthopedic conditions (including hip dysplasia, luxating patella, and Intervertebral Disc Disease): 6 months
  • Cruciate ligament injuries: 6 months
  • Wellness: 0 days

Find the pet insurance plan that fits YOUR needs

How it Works

Costco Pet Insurance sells Figo plans in three different tiers: Popular, Higher Coverage, and Value Plus. However, you aren’t restricted to one of Figo’s pre-made insurance packages; you can customize your pet’s annual coverage, deductible, and reimbursement rate as you see fit.

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1. Visit any licensed vet, specialist, or emergency hospital you'd like with no network restrictions.

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2. Pay for the veterinary services provided during your visit upfront at the time of your appointment.

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3. File a Costco Pet Insurance claim through the Figo app or website and upload the requested documents.

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4. Get reimbursed for a percentage of eligible veterinary expenses based on your selected coverage.

How to File a Costco Pet Insurance Claim

  • Window to file: within 90 days of the date of service
  • Filing requirements: a list of all vets your pet has been seen by, their medical records, and your paid invoice
  • Average claim reimbursement: most claims are processed within 10 days
  • Reimbursement methods: check or direct deposit

Costco Pet Insurance Cost

Costco Pet Insurance rates start as low as $1.50 per day. Keep in mind that, if you’re a Costco member, you could be eligible for a 15% discount on the price of your premium.

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Lowest price for dogs:

$45 / mo

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Lowest Price for cats:

$45 / mo

Sample Prices

To illustrate how the cost of pet insurance ranges, we generated sample quotes for a policy featuring a $500 deductible, a 90% reimbursement rate, and unlimited annual coverage generated for pets living in Dallas, Texas.

Breed of Pet

6 Months Old

3 Years Old

10 Years Old

French Bulldog




Labrador Retriever




Domestic Shorthair Cat




 Pawlicy Advisor Tip: All pet insurance policies are subject to price increases annually. Pawlicy Advisor crunches the numbers to calculate the lifetime price of a policy, then makes recommendations that will save you money over your pet's lifetime.

Costco Pet Insurance Customer Service

Monday - Friday: 7:00 AM to 7:00 PM CT

Saturday: 8:00 AM to 6:00 PM CT

 Chat Support: 24/7/365

 Phone Number

Costco: 1-800-774-2678

Figo: 1-844-738-3446


Enrollment Requirements

  • Minimum age at enrollment: 8 weeks
  • Maximum age for enrollment: No upper age limit
  • Medical Review: required at enrollment
  • If you are renewing a policy for a dog aged 8+ or a cat aged 10+, Figo will ask that you follow your veterinarian’s advice regarding geriatric screening.
  • Valid United States address: Your pet must reside with you at the primary address provided to the insurance carrier

Cancellation Policy

Here are the instructions on how to cancel Costco Pet Insurance:

“You may cancel your policy at any time by emailing us at All cancellations of your insurance policy must be made in writing. 

If you cancel your insurance policy during the first 30 days of your policy period, you will receive a full refund of the premium amount, provided that you have not submitted a claim. If you cancel your insurance policy after the first 30-day period or have submitted a claim, your policy will be cancelled effective the date of your written request, and you will be refunded a pro-rata amount of your paid premium subject to any applicable state rules or regulations."

Note: The 30-day Free Look period is not available in the Commonwealth of Pennsylvania.

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Expert Insights

Is Costco Pet Insurance worth it?

"Costco Pet Insurance through Figo offers significant advantages, such as customizable policy terms, the option to cover exam fees, and two wellness plan options. That means you can tailor your coverage according to your pets' needs and your budget. The average time for claim reimbursement is fast compared to some competitors, and Figo Pet Insurance provides a level of coverage that is comparable to its competitors.

The 15% discount for Costco Members also presents a unique savings opportunity. Costco customers with pets should consider going with Figo before considering other options on the market. 

However, the lack of an accident-only coverage option might be a drawback for those seeking more basic or economical insurance coverage. Figo’s monthly premiums have a higher starting cost than other pet insurance providers and can become expensive for certain breeds as they age."

Kari Steere
Kari Steere Pawlicy Advisor Licensed Insurance Agent #19443293

Costco Pet Insurance Reviews


1,926 Consumer Reviews

Customers appreciate Figo Pet Insurance for its exceptional customer service. They say Figo's customer service reps are friendly, knowledgeable, and efficient at solving problems.

Some customers praise the claims process because they find it very clear and straightforward. Additionally, customers say the claims process is fast, and they have been satisfied with the amount of coverage their insurance offers.

However, some customers complain that they were denied coverage for reasons that aren't clear to them. Others say they've run into issues when submitting paperwork to Figo, which led to their claims being denied.

Essential for covering my young dog’s disease

“I never needed insurance with my first dog but it has been essential in affording care for my new dog who was diagnosed with Inflammatory Bowel Disease around 8 months after I adopted him and has a lot of tests and specialist vet visits. Figo is fast and transparent and covered over $5000 in the first year. I hope they will continue to be this good as I work to get an effective treatment for my dog's weight loss.”

April 24, 2024


“The claims are processed quickly, but many things are not covered. It is affordable, but ultimately not great if you're looking for a broad net of coverage. Also, there is a 14-day probation period when you first sign up, so do not schedule a vet appointment during this time... they'll say any findings were "pre-existing".”

April 26, 2024

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Kari Steere is a licensed P&C insurance agent in all 50 states and has focused entirely on pet insurance since 2019. When she's not helping pet owners find the perfect plan on Pawlicy Advisor , she runs a ranch in Oregon and rehabilitates any animals that come across her path.

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