Hartville Pet Insurance Pet Insurance Information

Hartville Pet Insurance pet insurance logo
The Hartville Pet Insurance program is known for quality coverage and service, allowing customers to self-manage their membership profiles and insurance accounts online. Hartville is one of the longest-operating insurance brands in the U.S. The company prioritizes community outreach, supporting many animal charity organizations.
Discounts: Save 10% on each additional pet you enroll after the first pet in Hartville Pet Insurance.
Money back guarantee for 30 days if no claims are processed.
Customer Service: The Hartville Pet Insurance program has a Member Center where you can submit and track claims, pay your bills, locate vet clinics, and view and update your policy.
Lets you choose your own vet
Will not raise the price of your policy after you file a claim
Like all pet insurance companies, they can not cover pre-existing conditions

Good Information To Know

Policy Duration
Annual
Payment Plan Frequency
Monthly, Quarterly, Semi-Annual, Annual
Payment Transaction Fee ($)
$2
Minimum Age Eligibility To Enroll (Weeks)
8
Change Of Insurance Ownership Allowed
Residency Requirement
Geographical Coverage
United States, Guam, Puerto Rico, U.S. Virgin Islands, Canada
Vet Direct Pay
Important Pet Insurance Information

Customer Service Information

Customer Service Hours - Sales
Monday to Friday, 8:00am – 9:00pm EST Saturday, 9:00am – 5:00pm EST Sunday, 11:00am – 3:00pm EST
Customer Service Phone - Sales
1-800-799-5852
Customer Support Helping Person With Pet Insurance

Discount Opportunities

You can apply for these discounts once you complete the booking flow on Pawlicy and are redirected to Hartville Pet Insurance.
Multi-Pet Discount
10%
Pet Insurance Savings

What's Covered

Accident-Only Coverage
Complete Coverage
Illnesses
Cancer
Breed-Specific Conditions
0/4
Dental
1/2
Alternative Therapies
6/7
Prescription Medications
Prescription Foods for Covered Condition
Exam Fees for a Covered Occurrence
Wellness Exam Fees
Emergencies
Diagnostic Scans
Poison Control Consultation Fees
Stem Cell Therapy
Supplements - Covered Condition
Veterinarian's Labor Costs
Choose Reimbursement Rate
Cremation or Burial
Microchip

Add-On Coverage

Basic Preventive Care
Prime Preventive Care
Health Certificate
Protective Health
0/2
Vaccines
6/8
Routine and Preventive Dental Cleaning
Deworming
Diagnostic Wellness Tests

What's Not Covered

  • Prescription Foods for General Health
  • Taxes
  • supplements - Preventive and General Wellness
  • Lost Pet
  • Third-Party Liability Coverage - Health
  • Third-Party Liability Coverage - Property Damage
  • Boarding Fees During Your Hospitalization
  • Vacation Cancellation Costs
  • Anal Gland Expression
  • Breeding, Pregnancy, Whelping or Nursing
  • Conditions That Occur During the Waiting Period
  • Cosmetic and Elective Procedures
  • Experimental or Investigational Treatment
  • Grooming
  • Herbs
  • House calls
  • Illness or Injury from Intentional or Negligent Activities
  • Non-Veterinary Administrative Services
  • Veterinary expenses related to coursing, law enforcement, guarding, personal protection, or racing.
for full list of terms and exclusions visit hartvillepetinsurance.com/terms.

Claims Reimbursement

To submit your claim, the following information is needed:
Your name, address, contact information, and signature on the claim form. A description of the condition and treatment you are claiming. All applicable receipts including an itemized breakdown of the fees incurred.
Claim Expiration Date: 270 Days
Claim Reimbursement Average Timeline: 9 Days
Claim Reimbursement Longest Timeline: 30 Days

Cancellation Information

The Hartville Pet Insurance program has next-day cancellation with pro-rated refund depending on if you have received a claim. Cancellation may be dependent on you providing 60-day notice to the insurance company.
The Hartville Pet Insurance program renews policies and has continuous coverage over the lifetime of a pet so long as the pet owner does not break the rules of ASPCA's contract.
Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply. For all terms and conditions visit hartvillepetinsurance.com/terms. Preventive and Wellness Care reimbursements are based on a schedule. Illness and accident coverage reimbursements are based on the invoice. Products, schedules, rates and discounts may vary and are subject to change.
Products are underwritten by the United States Fire Insurance Company, produced and administered by C&F Insurance Agency, Inc. (NPN # 3974227), a Crum & Forster company. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Crum & Forster Pet Insurance Group™ is a trademark of United States Fire Insurance Company. Crum & Forster Enterprise is a part of Fairfax Financial Holdings Limited. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2018.

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Pet Insurance Providers:

ASPCA Pet Health Insurance

Contact Us

175 Varick St.
New York, New York 10014
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