Figo Pet Insurance Information & Review: Everything You Need To Know
General Information
Figo Pet Insurance was founded in 2013 by Rusty Sproat, who is also the company’s current CEO. The company is headquartered in Chicago, Illinois. According to the Figo Pet Insurance website, the company was rated “Best Pet Insurance” by Reviews.com in 2017, 2018, and 2019, and “Best Technology” by Reviews.com in 2020.
Figo’s primary products are its accident and illness pet insurance plans, which are underwritten by Independence American Insurance Company and Markel American Insurance Company. The company also provides customers with the Figo Pet Cloud app, which helps pet parents manage reminders for veterinary appointments, upload and download documents, connect with other pet parents, and even access an emergency veterinarian 24/7.
In January 2020, Figo became the largest independent pet insurance provider in the U.S. and was valued at $125 million.
What kinds of pets are eligible for Figo Pet Insurance?
Currently, Figo Pet Insurance covers veterinary bills for dogs and cats that are over 8 weeks old. The insurance covers up to 100% of the costs for treating injuries, illnesses, and other covered health issues. There are no upper age limits for coverage of dogs and cats.
What insurance plans are available through Figo Pet Insurance?
Figo Pet Insurance offers three comprehensive accident and illness pet insurance plans to pet parents. They are the “Essential,” “Preferred,” and “Ultimate” plans. Once you choose one of the three plan options, you can customize your plan further by choosing the deductible and reimbursement rate that works for your budget.
Figo Pet Insurance does not currently offer a plan that covers routine wellness or preventative care.
Key Takeaways
How Much Does It Cost?
Pet insurance prices for Figo Pet Insurance vary based on your pet's breed, age, gender, and the zip code you live in. Use Pawlicy Advisor to lock in the best price, and compare Figo to other leading pet insurance brands for free.
Figo Pet Insurance lets customers customize their pet’s health insurance plan based on the percentage they are reimbursed for costs, their annual deductible, and their annual limit. All these factors will impact how much you pay monthly as well.
For example, a plan with an unlimited annual limit will provide substantial reimbursement for your pet’s healthcare costs, but you can also expect to pay more per month. Likewise, a lower reimbursement percentage will help you save on monthly costs, but you’ll end up paying more out of pocket for care.
*You can find a Figo Pet Insurance policy that fits your budget and unique coverage needs by using Pawlicy Advisor’s pet insurance analyzer.
What makes Figo Pet Insurance worth it?
Figo Pet Insurance offers comprehensive coverage of accidents and illnesses at decent prices, which makes it a good option for most pet parents.
One of the biggest benefits of Figo plans is that you can get complete coverage no matter which plans you choose. Even the company’s most basic package provides the same benefits as the higher tiered plans, albeit with a smaller annual limit on coverage. In some cases, you may be able to get 100% coverage for veterinary expenses.
You can customize plans directly through Pawlicy Advisor as well.
Figo processes claims within 30 days of receiving them, but states that its “goal is 7-10 business days.” Payments can go directly into your bank account via ACH to make the reimbursement process faster.
Figo won’t reduce your coverage just because you visit a specialist, either. Like other pet insurance plans, Figo Pet Insurance lets you visit any veterinarian you choose.
Unlike other pet insurance plans, Figo also offers a unique feature: The Pet Cloud. This smartphone app lets pet parents manage important documents, connect with other pet parents, and find pet services in their area.
One thing to note: Figo Pet Insurance doesn’t offer a wellness plan. Figo’s plans don’t cover spaying or neutering, nor will they cover what the company deems “experimental” procedures. Pet parents who want a wellness plan may want to look elsewhere, or they could look for a supplemental wellness plan from another provider if they want to stick with Figo.
Important Information to Know About Figo Pet Insurance
How good are Figo Pet Insurance reviews?
As of 2021, Figo Pet Insurance reviews have an average rating of 4.0 out of 5 on Trustpilot (from 653 reviews).
*Keep in mind that pet insurance reviews only offer a shade of context. Simple review aggregators do not illuminate the real data points and fine print as it relates to your unique pet, location, and financial standing. To get a data-driven, personalized recommendation you can use Pawlicy Advisor’s free policy scanner.
Have an existing Figo Pet Insurance policy? Write a review to help other pet owners.
What to know before investing in Figo Pet Insurance
When should you consider insurance for your pet?
The sooner the better, as earlier consideration will also help prevent future exclusions due to pre-existing conditions. In other words, you should consider pet insurance before injuries, diseases, or illnesses arise to ensure that any future veterinary bills will be covered by your chosen plan.
Ideally, you should consider pet insurance within the first six months of adopting your pet - regardless of whether you adopt from a shelter, rescue, or breeder.
Customer Service
There are multiple ways for customers to get in touch with Figo Pet Insurance staff. Customs can call, text, fax, or email for customer support.
Through Figo’s Pet Cloud product, customers can even chat with a veterinarian using the Live Vet feature. This feature is available anytime, anywhere, and can connect users to a veterinarian within seconds.
Discount Opportunities
How can you receive a discount on Figo Pet Insurance:
What's Covered
Each of Figo Pet Insurance’s three plan tiers provides comprehensive accident and illness coverage to dogs and cats. This type of coverage reimburses pet parents for unexpected veterinary costs associated with the treatment of injuries and illnesses.
Specifically, Figo Pet Insurance covers exam and consultation fees (optional), hospitalization, surgeries, hereditary conditions, congenital conditions, chronic conditions, cancer treatments, prescriptions, and more.
List of treatment and conditions covered by Figo Pet Insurance plans
*Veterinarians use Pawlicy Advisor to streamline the pet insurance conversation. There’s simply too many variables for any one person to truly understand what’s covered and what’s cost-effective across the hundreds of policy variations that exist.
What's Not Covered
Like most other pet insurance plans, Figo Pet Insurance excludes some types of coverage to keep prices low. These exclusions include:
- Pre-existing conditions
- Routine, wellness, or preventative care
- Spaying or neutering
- Experimental procedures
- Breeding, pregnancy, or giving birth
- Cloned pets or cloning procedures
- Cosmetic surgery
- Coprophagia (the medical term for "eating poop")
Figo Pet Insurance defines a pre-existing condition as follows:
“A pre-existing condition is a medical condition which first showed signs or symptoms before the effective date of your Figo Pet Insurance policy or which occurred during the policy waiting period. Figo Pet Insurance does not require a veterinary exam to enroll. However, if you cannot provide medical records showing your pet’s annual health exam by a licensed veterinarian occurring within the 12 months prior to the effective date of your Figo pet insurance policy, the first documented veterinary examination after the effective date of the policy may be used as a basis for determining any pre-existing conditions.”
Claims Reimbursement
What information do you need to submit your claim?
- Completed claims form
- Original paid invoices
- Medical records
To process your first claim, your veterinarian must send Figo Pet Insurance the last two years of medical records on the pet, including notes. Your vet can email this information to your Figo Pet Cloud account, fax them to Figo directly at (773) 796-4907 or email them to medicalrecords@insurefigo.com.
How long might it take for your claim to be reimbursed?
Figo pet insurance states that its goal is to complete pet insurance claims within seven business days, but claims can take as long as 30 days to process. Claims can be processed faster if the company receives the requisite information soon after you receive your bill.
If you set up ACH payments with Figo, you can expect payments to be processed within 3-5 business days after your claim is processed. If you prefer to be paid by check, you will typically receive it within 7-10 business days after your claim is processed.
To submit your claim, the following information is needed:
Claims must be reported within one hundred and eighty (180) days. Figo Pet Insurance has a right to seek an independent medical examination of the pet(s) or to obtain the Pet’s veterinary records. You must submit a claim form, completed and signed by you. Along with the claim form you must include the itemized paid receipt or billing statement reflecting the paid charges and the nature of treatment. An electronic claim form, (that Figo Pet Insurance approves), from the attending veterinarian may be submitted for direct payment. You must authorize Figo Pet Insurance to obtain any additional records or other information we deem necessary directly from the veterinarian.
Cancellation Information
You may cancel your policy at any time by emailing us at support@figopetinsurance.com. Youare required to make the cancellation request in writing, via email. However, Figo Pet Insurance would be more than happy to discuss your cancellation over the phone and can be reached at (844)738-3446. Also, please note Figo Pet Insurance offers a 30-day money back guarantee if you have not filed a claim.
The policy will renew automatically each year unless Figo Pet Insurance is notified that the policyholder wishes to cancel. Policyholders can view their renewal declaration page at least 30 days prior to your policy’s expiration date. This document is located in Figo Pet Insurance's Pet Cloud under the “Inbox and Docs” icon and can be found within the “Policy Documents” folder.
Pre-existing conditions
Pre-existing conditions are not covered by Figo Pet Insurance. However, they don’t exclude you from being eligible for pet insurance. Pets with pre-existing conditions should still be covered in case other injuries or illnesses arise.
The specific language used to describe what is considered a pre-existing condition is specified per-policy. Below is Figo Pet Insurance's latest definition of a "pre-existing condition":
A pre-existing condition is a medical condition which first showed signs or symptoms before the effective date of your Figo Pet Insurance policy or which occurred during the policy waiting period. Figo Pet Insurance does not require a veterinary exam to enroll. However, if you cannot provide medical records showing your pet’s annual health exam by a licensed veterinarian occurring within the 12 months prior to the effective date of your Figo pet insurance policy, the first documented veterinary examination after the effective date of the policy may be used as a basis for determining any pre-existing conditions.
Compare Figo Pet Insurance To Other Top Providers
If you'd like to see how Figo Pet Insurance stacks up against other top providers, we've made it easy. Take a look at the links below:
