To submit your claim, the following information is needed:
You must file a claim and supporting paid invoice(s) within 180 days of the treatment date. For the fastest and easiest claim filing experience, please log into your Customer Account at www.PetsBest.com/customerportal and use the electronic claims upload process to submit your documents. Alternately, you can download a personalized claim form from the Customer Account, or you can contact the Customer Care center at 877-738-7237 and Pets Best Insurance Services will mail, email, or fax one to you.
Pets Best Insurance Services may require complete medical history/records associated with your pet to process our claim.
1. At Pets Best Insurance Services' request, you agree to provide all of your Pet's medical history/records.
2. You authorize Pets Best Insurance Services, at the time of enrollment and any time after to contact any and all veterinary clinics or hospitals to obtain all available medical records that exist for your pet.
3. You authorize any and all veterinary clinics or hospitals to release to Pets Best Insurance Services all medical records that exist for your Pet.
Claim Expiration Date: 180 Days
Claim Reimbursement Average Timeline: 5 Days