Petplan Pet Insurance Information

Petplan Pet Insurance logo
Petplan is the largest pet insurance provider worldwide and has been operating in the U.S. since 2006. Millions of pet parents around the globe have trusted Petplan to protect their four-legged kids. Petplan owners receive 24/7 customer service and free membership to PetCoach, where pet owners may find access to veterinary experts and pet medical records.
Exam fees: Petplan saves you more by covering exam fees when your pet is sick or injured.
Dental care: Petplan covers treatment of dental disease and injury to all permanent teeth.
Holistic care included: acupuncture, chiropractic care, laser therapy, homeopathic medicine and more are covered at no extra cost.
Lets you choose your own vet.
Like all pet insurance companies, they can not cover pre-existing conditions.

Good Information To Know

Important Pet Insurance Information
Policy Duration
Lifetime or until cancelled
Payment Plan Frequency
Monthly, Quarterly, Annual
Payment Transaction Fee ($)
Minimum Age Eligibility To Enroll (Weeks)
Change Of Insurance Ownership Allowed
Residency Requirement
Geographical Coverage
United States, Guam, Puerto Rico, U.S. Virgin Islands, Canada, All Other U.S. and Canadian Territories
Vet Direct Pay

Customer Service Information

Customer Support Helping Person With Pet Insurance
Customer Service Hours - Sales
Monday to Friday, Open 24 Hours Saturday, Open 24 Hours Sunday, Open 24 Hours
Customer Service Email - Sales
Customer Service Phone - Sales
Customer Service Hours - Veterinary
Monday to Friday, Open 24 Hours Saturday, Open 24 Hours Sunday, Open 24 Hours
Customer Service Phone - Veterinary

What's Covered

Breed-Specific Conditions
Prescription Medications
Exam Fees for a Covered Occurrence
Alternative Therapies
Diagnostic Scans
Poison Control Consultation Fees
Stem Cell Therapy
Supplements - Covered Condition
Veterinarian's Labor Costs
Lost Pet
Choose Reimbursement Rate
Boarding Fees During Your Hospitalization
Vacation Cancellation Costs

What's Not Covered

  • Routine and Preventive Dental Cleaning
  • Prescription Foods for Covered Condition
  • Prescription Foods for General Health
  • Wellness Exam Fees
  • Taxes
  • Supplements - Preventive and General Wellness
  • Third-Party Liability Coverage - Health
  • Third-Party Liability Coverage - Property Damage
  • Vaccines
  • Cremation or Burial
  • Microchip
  • Deworming
  • Health Certificate
  • Protective Health
  • Spay and Neuter
  • Diagnostic Wellness Tests
  • Anal Gland Expression
  • Breeding, Pregnancy, Whelping or Nursing
  • Conditions That Occur During the Waiting Period
  • Cosmetic and Elective Procedures
  • Experimental or Investigational Treatment
  • Grooming
  • House calls
  • Illness or Injury from Intentional or Negligent Activities
  • Non-Veterinary Administrative Services
  • Veterinary expenses related to coursing, law enforcement, guarding, personal protection, or racing.

Claims Reimbursement

To submit your claim, the following information is needed:
Visit a vet within 48 hours after first noticing clinical sign(s) related to an illness or injury. Mail or submit electronically by including your name, description of your pet, policy number, description of claimed illness or injury, an itemized veterinary invoice and proof of payment showing (1) the treatments administered; (2) the fees charged; and (3) receipt showing zero balance due after payment.
Claim Expiration Date: 90 Days
Claim Reimbursement Average Timeline: 6 Days
Claim Reimbursement Longest Timeline: 30 Days

Cancellation Information

You may cancel this policy at any time. Petplan will return to you the unearned portion of any premium paid. If you notify Petplan within the first thirty (30) days from the start date, and you have not submitted any claim against this policy, Petplan will refund the entire premium.
Petplan has continuous coverage over the lifetime of a pet so long as a pet owner does not commit fraud or file a misrepresentation of the facts.

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Pet Insurance Providers:

ASPCA Pet Health Insurance

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