PetFirst Pet Insurance Information

PetFirst Pet Insurance logo
PetFirst is one of the fastest-growing pet health insurance administrators in North America. They've helped thousands of families purchase insurance coverage to pay for their pets’ veterinary care. The company is proud to partner with shelters and rescues nationwide to encourage adoption and keep pets healthy and happy.
No minimum age limit for enrollment.
$25 discount off your deductible for every year your dog or cat goes claim free.
Lets you choose your own vet.
Will not raise the price of your policy after you file a claim.
Like all pet insurance companies, they can not cover pre-existing conditions.

Good Information To Know

Important Pet Insurance Information
Policy Duration
Annual
Payment Plan Frequency
Monthly, Annually
Payment Transaction Fee ($)
$3
Minimum Age Eligibility To Enroll (Weeks)
0
Change Of Insurance Ownership Allowed
If ownership of your pet is transferred to another person during the policy period, your policy is subject to a new application, but coverage may be continued.
Residency Requirement
Geographical Coverage
United States, its territories, and its possessions.
Vet Direct Pay

Customer Service Information

Customer Support Helping Person With Pet Insurance
Customer Service Hours - Sales
Monday to Friday, 8am - 9pm EST Saturday, 10am - 7pm EST Sunday, 10am - 7pm EST
Customer Service Email - Sales
info@petfirst.com
Customer Service Phone - Sales
1-855-270-7387
Customer Service Hours - Veterinary
Monday to Friday, 8am - 9pm EST Saturday, 10am - 7pm EST Sunday, 10am - 7pm EST
Customer Service Email - Veterinary
info@petfirst.com
Customer Service Phone - Veterinary
1-855-270-7387

Discount Opportunities

Pet Insurance Savings
You can apply for these discounts once you complete the booking flow on Pawlicy and are redirected to PetFirst Pet Insurance.
Multi-Pet Discount
5% for a second pet and 10% for any additional pet after that.

What's Covered

Alternative Therapies
6/7
Dental
Illnesses
Cancer
Breed-Specific Conditions
Prescription Medications
Exam Fees for a Covered Occurrence
Emergencies
Diagnostic Scans
Veterinarian's Labor Costs
Choose Reimbursement Rate
House calls

What's Not Covered

  • Routine and Preventive Dental Cleaning
  • Prescription Foods for Covered Condition
  • Prescription Foods for General Health
  • Wellness Exam Fees
  • Taxes
  • Poison Control Consultation Fees
  • Stem Cell Therapy
  • Supplements - Covered Condition
  • Supplements - Preventive and General Wellness
  • Lost Pet
  • Third-Party Liability Coverage - Health
  • Third-Party Liability Coverage - Property Damage
  • Vaccines
  • Boarding Fees During Your Hospitalization
  • Vacation Cancellation Costs
  • Cremation or Burial
  • Microchip
  • Deworming
  • Health Certificate
  • Protective Health
  • Spay and Neuter
  • Diagnostic Wellness Tests
  • Anal Gland Expression
  • Breeding, Pregnancy, Whelping or Nursing
  • Conditions That Occur During the Waiting Period
  • Cosmetic and Elective Procedures
  • Experimental or Investigational Treatment
  • Grooming
  • Herbs
  • Illness or Injury from Intentional or Negligent Activities
  • Non-Veterinary Administrative Services
  • Veterinary expenses related to coursing, law enforcement, guarding, personal protection, or racing.
For a full list of exclusions, please see PetFirst List of Exclusions.

Claims Reimbursement

To submit your claim, the following information is needed:
You may file a claim via the MyPets Online Account, emailing submitclaim@petfirst.com, faxing 877-281-3348, or mailing PetFirst's Claims Department at 400 Missouri Ave, Suite 105, Jeffersonville, IN 47130. The steps you need to take include: (1) complete and sign a claim form, (2) get veterinary medical records (SOAP notes) from the incident, and (3) get an itemized invoice from the incident. If your pet is less than 12 months of age, get all vet visit medical records. If your pet is older than 12 months (not adopted) pinclude the past 12 months of medical records at least. If you adopted our pet, include your adoption records.
Claim Expiration Date: 90 Days
Claim Reimbursement Average Timeline: 12 Days
Claim Reimbursement Longest Timeline: 60 Days

Cancellation Information

You may cancel this policy at any time. PetFirst will return unearned premium paid to to you within thirty (30) days of receipt of the request for cancellation or the effective date of cancellation, whichever is later. Cancellation requests you make within thirty (30) days of the effective date, provided no claim has been made, will be refunded.
PetFirst has continuous coverage over the lifetime of a pet so long as a pet owner does not fail to pay the premium, facts haven't been misrepresented, and the pet owner has not committed fraud.
PetFirst Healthcare, LLC is the program administrator authorized to underwrite and administer pet health insurance policies and claims on behalf of New Hampshire Insurance Company (NHIC), The Insurance Company of the State of Pennsylvania (ISOP) or Independence American Insurance Company a Delaware insurance company in approved states. For a complete listing of approved states, please contact PetFirst Healthcare, LLC.

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Pet Insurance Providers:

ASPCA Pet Health Insurance

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