Pet Insurance Blog

What Pet Insurance Pays the Vet Directly?

Pawlicy Advisor's Pet Insurance Experts
Reviewed by Kari Steere, Licensed Insurance Producer
veterinary payment form for direct pay

As a pet owner, you want to provide your furry friend with the best possible care. But veterinary bills can be expensive, especially in emergency situations. That's where pet insurance comes in.

While traditional pet insurance requires you to pay out-of-pocket and then get reimbursed, some providers now offer direct payment to veterinarians. But how does it work, and which companies offer this service?

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See which pet insurance is right for your best friend.

What is Direct Vet Pay in Pet Insurance?

Direct vet payment is a feature of some pet insurance plans where the insurer pays the veterinarian directly for covered expenses, rather than you having to pay for the service upfront, file a claim, and get paid back afterward.

This can be a huge relief for pet owners who may not have the funds to cover a large vet bill at the time of service or would face significant financial hardship by paying for a large vet bill out of pocket.

Which Pet Insurance Companies Offer Direct Vet Pay?

Several pet insurance companies now offer direct vet pay. Here are some of the top options:

  • Pets Best: Pets Best offers a Vet Direct Pay option. Once your claim is processed, they send the eligible reimbursement amount right to your vet's office. Both the veterinarian and the pet parent are required to fill out a form giving permission for Pets Best to pay the vet directly. If the vet doesn’t approve of direct pay to their clinic, the policy will stay reimbursement style.
  • Healthy Paws: Healthy Paws can also pay the vet directly. You must request direct payment before the pet has been treated, which is only available during Healthy Paws' business hours. Similar to Pets Best, the vet has to be willing to accept.
  • Trupanion: Trupanion is a top pick for direct vet pay. They pay claims straight to the vet's bank account in minutes, so you don't have to wait for reimbursement. However, the veterinary practice must be a Trupanion partner, and this can limit the availability of this service.
  • CarePlus by Chewy: Chewy also offers accident and illness coverage through Trupanion, which enables policyholders to request that payments for claims be paid to the vet.

Is Direct Vet Payment Available With All Pet Insurance Plans?

No. Direct vet payment is not standard in all pet insurance plans, and not all veterinary clinics accept it. While this convenient feature allows the insurance company to pay your vet directly (eliminating the need for you to pay upfront and wait for reimbursement), availability varies by provider and by veterinary practice. Before selecting a plan with this feature, it's important to verify whether your preferred veterinarians participate in direct payment programs.

How Does Direct Vet Pay Work?

The process for direct vet pay can vary by insurer, but here's a general idea of how it works:

  • You take your pet to the vet for treatment.
  • If the vet agrees to pet insurance direct payments, they submit the bill to your insurance company.
  • If the insurer approves the claim, they send a payment directly to the vet (after your deductible has been met and any other deductions).

Important Caveats to Note

  • Vets must agree to participate in pet insurance direct payments.
  • Similar to human health insurance, some providers require you to be seen by a veterinarian in their network in order to submit payments.
  • You must meet your deductible before your insurance provider will start covering eligible veterinary costs.
  • Depending on your plan, pet insurance will only reimburse a portion of your approved claim amount, typically between 70% and 90%.
  • Only the costs covered by your insurance policy are eligible for Vet Direct Pay; you must pay any exclusions 100% out-of-pocket.
  • You are responsible for paying the remaining coinsurance according to your policy terms (typically between 10-30% of the total bill).
  • Some insurers may require you to contact them in advance to arrange direct payment, while others may have the vet submit the claim directly.

Be sure to check with your specific insurance company to understand their process.

Benefits of Direct Vet Pay

Direct vet pay offers several benefits for pet owners:

  • Reduced financial burden: You don't have to pay in full for a large vet bill upfront and wait for reimbursement.
  • Treatment compliance: You may be able to agree to a recommended treatment plan that might have been unaffordable otherwise.
  • Peace of mind: You can focus on your pet's treatment and recovery rather than stressing about how to pay the vet bill.

Drawbacks and Considerations

  • Vet direct payments restrictions: Your choice of care provider may be limited to those in your carrier's network or those who agree to this type of payment.
  • Additional coordination: Before treatment, you may need to set up an agreement between your insurance provider and the vet practice. This may not be possible in the event of pet emergencies that take place at night or on the weekend, outside of your insurance provider's business hours.
  • Payment limitations: Depending on your plan, you will still need to pay for 10% to 30% of the covered expenses on your insurance claim, plus 100% of costs excluded by your policy.

Choosing a Pet Insurance Company with Direct Vet Pay

Pet Insurance Carrier

Offers Vet Direct Pay

Pumpkin

✔️

Pets Best

✔️

Healthy Paws

✔️

Trupanion

✔️

CarePlus by Chewy

✔️

When selecting a pet insurance company that offers direct vet pay, consider the following factors: Coverage: What services are covered under the policy? Does it include wellness care, accidents, and illnesses?

  • Reimbursement rate: How much of the vet bill will the insurer reimburse?
  • Deductible: How much do you need to pay out-of-pocket before coverage kicks in?
  • Limits: Are there annual or lifetime limits on coverage?
  • Network: Do you need to use specific veterinarians, or can you choose any vet?

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FAQs

Does Chewy Pet Insurance Pay Vets Directly?

Yes. Chewy's CarePlus pet insurance, in partnership with Trupanion, offers a direct-to-vet payment option. If your vet is using Trupanion's software, the payment can be processed directly to the vet, eliminating the need for you to submit a claim for reimbursement. However, if your vet doesn't use this software, you'll need to pay the vet and submit a claim for reimbursement.

Does Fetch Pet Insurance Pay the Vet Directly?

No, Fetch typically reimburses after you pay the vet, but they don't pay the vet directly.

Does Lemonade Pet Insurance Pay the Vet Directly?

No, Lemonade also reimburses you after the vet bill is paid, rather than paying the vet directly.

Does Pumpkin Pet Insurance Pay Vets Directly?

No, Pumpkin reimburses you after you pay the vet; they do not pay directly.

Does ASPCA Insurance Pay Vets Directly?

No, ASPCA reimburses you after you pay the vet bill.

Does Trupanion Pay the Vet Directly?

Yes, Trupanion offers a VetDirect Pay option, which allows them to pay the veterinarian directly for covered expenses at the time of checkout. This eliminates the need for the pet owner to pay upfront and wait for reimbursement. Instead, Trupanion handles the payment directly to the veterinary hospital, minus any applicable deductibles or copayments.

Does Spot Pet Insurance Pay Vets Directly?

No, Spot reimburses you after you pay the vet; they do not pay directly.

Does Pets Best Pay Vets Directly?

Yes, Pets Best has a Vet Direct Pay option that pays your veterinarian directly for any claim reimbursement amount.

Note: The vet needs to fill out the consent form otherwise the payment will remain the pet parent's responsibility.

Does Nationwide Pet Insurance Pay Vets Directly?

No, Nationwide Pet Insurance reimburses after you pay the vet, but does not pay veterinarians directly..

Does Healthy Paws Pay Vet Directly?

Healthy Paws offers a vet-direct pay option. However, you must first request direct payment before your pet receives treatment.

Does Embrace Pay Vets Directly?

No, Embrace Pet Insurance does not pay the vet directly. You must pay the vet bill upfront and then submit an online claim form for reimbursement.

Does Progressive Pet Insurance Pay Vets Directly?

Yes. Through its partner, Pets Best, Progressive Pet Insurance offers direct vet pay. Just submit a signed Veterinarian Reimbursement Release form with your claim. If approved, Pets Best pays your vet directly, but you’ll still need to cover your deductible, co-insurance, and any costs not covered by your plan.

Does MetLife Pet Insurance Pay Vets Directly?

No, MetLife Pet Insurance does not offer direct vet pay. You’ll need to pay upfront and then file a claim for reimbursement later.

Conclusion

Direct vet pay is a game-changing feature in the pet insurance industry. It can provide pet owners with peace of mind knowing they can provide their pets with necessary veterinary care without the financial stress of a large upfront bill. By understanding how direct vet pay works and researching the top providers, you can choose the best pet insurance policy for your furry friend.

Note: This article is for informational purposes only and does not constitute financial or legal advice. Always do your own research and consult with a financial advisor before making any decisions about pet insurance.

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